
Studio Policy & Guidelines
A few guidelines to help keep every session running smoothly and enjoyable for the whole studio:
Bookings & Packs: All sessions must be booked in advance via the app. We keep our classes small and hands-on. Just six reformers, six clients max, so please book early to secure your spot.
Drop-ins expire 30 days after purchase. 5 Class Packs are valid for 2 months, 10 Class Packs for 6 months. Packs are non-transferable and non-refundable - plan your bookings accordingly.
Private Bookings: Private sessions can be arranged directly with us - email info@solstudios.co.za or WhatsApp +27 79 750 8927 to book, or if you have any other queries.
Prenatal Clients: Congratulations on your pregnancy! For your safety and comfort, pregnant clients are kindly asked to book a private session rather than joining our group classes.
Waitlist: Class full? Pop your name on the waitlist and we'll notify you the moment a spot opens up. Joining the waitlist doesn't add you to the class automatically, and you won't be charged simply for being on it. Once you're notified of an opening, you'll need to confirm your spot by paying or using a pack credit within the window given. If you're no longer keen to join, please remove yourself from the list so the next person can have a chance.
Cancellations: To avoid losing your booked credit, please cancel or reschedule at least 24 hours before class. No-shows and late cancellations will result in the loss of your class credit.
Late Arrivals: Classes begin promptly, so please arrive 10 minutes early to settle in before your session starts. Arriving after class has begun may mean we're unable to let you in, as it interrupts the group and can affect safety mid-session.
Studio Etiquette: Phones and smart watches should be on silent throughout. Come in with an open mind, be considerate of those around you, and use your time on the reformer to move, breathe and reset.
Session Duration: All sessions are 55 minutes, except our Sol Flow Express session, which is 45 minutes.
Photos and videos are welcome - we’d love to see your Sol experience! Feel free to capture and share your moments, without interruption during the session if filming does take place. We'd love to be tagged - @solstudios.cpt. Please be mindful of others' privacy and avoid including fellow clients in your content unless you have their permission.
Socks: GRIP SOCKS OR REGULAR SOCKS ARE REQUIRED for hygiene and safety and must be worn during every Reformer class. Grip socks aren't a must regular socks work just fine too.
Shoes & Bags: Please leave your shoes and bags in the storage bench at the entrance before heading in.
What to Bring: Don't forget a water bottle and a towel for sweat. Socks are a must for hygiene reasons, so be sure to pack a pair.